Intercom Fin AI

Data stored in Australia: Conditional

Processing (inference) in Australia: No

Conditions: AU workspaces hosted in AWS Sydney (app.au.intercom.com). Fin / AI processing for AU workspaces is US-based.

Confidence: High — both Intercom pages read: AU AI features available, but 'hosting will remain in the US'.

Checked on: 2026-10-19

Sources:

• https://www.intercom.com/help/en/articles/8106177-how-data-is-hosted-and-processed-in-intercom
• https://www.intercom.com/help/en/articles/8699600-changes-to-your-eu-au-hosted-workspace