ServiceNow Now Assist

Data stored in Australia: Conditional

Processing (inference) in Australia: Conditional

Conditions: ServiceNow Protected Platform (SPP) for Australia 'stores and processes all customer data in-country on Microsoft Azure infrastructure' (stated for Build Agent / Autonomous Engineer). Standard AI features may transfer data to a centralized ServiceNow environment in a different data center region and to third parties such as Azure; some AI features and model providers are unavailable for in-country / IRAP-Protected customers.

Confidence: Medium — now based on official ServiceNow docs (replacing the community article). The in-country statement is shown for Build Agent; coverage for each Now Assist skill is not documented publicly (refers to KB1584492).

Checked on: 2026-10-19

Sources:

• https://www.servicenow.com/docs/r/australia/delta-xanadu-australia/australia-xanadu-buildagentandautonomousengineer-release-notes.html
• https://www.servicenow.com/docs/r/australia/it-operations-management/ai-in-it-operations-management.html